Refund policy

We want you to be happy with your DialBop handset. Here is what we cover, what we do not, and what to do if something is wrong.

The 30-day guarantee

Your handset is covered for 30 days from the day it is delivered, against arriving broken, being damaged on the way, having a manufacturing fault, or not being the item you ordered.

If any of that happens we send you a replacement, free. Most of the time we will not ask you to send the original back, and where we do, we cover the postage. If we cannot replace it, because it is out of stock or the colour has been discontinued, we refund what you paid for it in full.

To make a claim, email support@dialbop.com within the 30 days with your order number and a photo or a short video showing the problem. If you ordered a pair or a trio and only one handset has a problem, we replace that one.

Returns and cancellations

We do not accept change-of-mind returns. If your handset arrives in good order and works as described, we are not able to take it back or refund it.

You can cancel free of charge at any point before fulfilment begins. Email support@dialbop.com as soon as you can and we will stop the order if it has not started moving yet.

Choosing the right connection

DialBop comes in two versions, USB-C and 3.5 mm, and you choose which one at checkout. Please check which audio connection your phone uses before you order. If you are not sure, email support@dialbop.com before you buy and we will help you work it out. We would much rather spend a minute on that than have you receive the wrong one.

Choosing the version that does not fit your phone is not a product defect, and it is not covered by the guarantee above. Email support@dialbop.com and we will help rather than leave you with it: depending on your phone an adapter can often bridge the two, and we will tell you which one works with your handset and your model. Adapters vary, so ask us before you buy one rather than after.

What counts as a defect

Product characteristics shown or described on the product page, including the handset's design, colour, cord length and its normal audio character, are not defects.

A genuine fault is. If the sound is far quieter than it should be, the microphone does not pick up, or something has clearly gone wrong with the unit, that is covered and we would rather you told us.

If your parcel does not arrive

Tracking sometimes goes quiet for a few days before it catches up, so give it a little past the window in our shipping policy. If it still has not turned up, email support@dialbop.com with your order number and we will chase the carrier. We deal with them, not you. Where a parcel is confirmed lost we send a replacement, or refund you in full if we cannot.

If the address was wrong or nobody collected it

Please check your address carefully at checkout. If a parcel cannot be delivered because the address was incomplete or incorrect, or it sat uncollected and the carrier sent it back, email support@dialbop.com. We can post it out again once you cover the postage, or refund the price of the handset less the original shipping, whichever you prefer.

Refunds

Where a refund is due it goes back to the card or account you paid with within 10 business days. Your bank or payment provider may take a little longer to show it.

Anything bought on sale or with a discount code is treated exactly like a full-price order.

If a refund has not reached you, check your statement, then your bank or payment provider. If it still is not there, email support@dialbop.com.